Steps to reset root account password:
- Open a console session from your vSphere Web Client to the vRealize Operations Manager Server
- Then restart the vROPS Appliance
- Press “e” in keyboard
- When you see the boot loader screen add the following to the end of the string init=/bin/bash
- Press enter and wait while the appliance boots into the shell or Press F10/Control+x
- Type passwd root and press enter to input the new password twice for the root user.
- After successfully reset the password
- Type in sync, umount /, reboot -f and press enter to restart the appliance.
- Once the VM has rebooted press Alt + F1 to switch to the shell.
- Now you should be able to login as the root user with the password you just configured.
Steps to reset admin account password:
- Log into the Master node as root via SSH or Console
- Run the following command to reset the admin password > passwd admin
Note: Follow the prompts to enter a new password and Retype
- Now test to login the admin account in UI Admin ( Surf https://vROPS.vmware.test/admin )
- Now you can login
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