Prerequisites:
- Obtain vmss2core
- Please refer https://kb.vmware.com/s/article/2003941
- Retrieve files vmss2core.exe and zlib1.dll from VMware workstation installation folder
C:\Program Files (x86)\VMware\VMware Workstation or C:\Program Files\VMware\VMware Workstation\
Note: If vmss2core is not available in these install directories, it can be downloaded. Download location is available in https://kb.vmware.com/s/article/2003941
Download VMSS2CORE Tool: https://flings.vmware.com/vmss2core
Steps:
- Place the vmss2core tool and the VMware snapshot file into the same folder
- Run the vmss2core (vmss2core-sb-8456865.exe in this example) in the command line with the following parameters:
Specify the guest operating system from which the snapshot was created:
* W8 - Windows 8 and later or Windows Server 2012 and later.
* W - Windows 7 and older or Windows Server 2008 and older.
- Virtual machine snapshot filename (for example, virtual_machine_name.vmsn)
Note: Use quotes if the filename contains blank spaces. "virtual machine name.vmss"
Sample Command: vmss2core-sb-8456865.exe -W8 "virtual_machine_name.vmss virtual_machine_name.vmem"
Note: When the vmss2core tool completes the operation, it creates a memory dump file named memory.dmp that can be used for additional troubleshooting ( Please share this to MS Support )
