Collecting diagnostic information for VMware vCloud Director

This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product

Procedures for obtaining diagnostic information for VMware vCloud Director

- Login to vCD or Cell through SSH as a root user

- run /opt/vmware/vcloud-director/bin/vmware-vcd-support

- Now the script is running

- Preparing the support files collected base on the status

- Now the script finish to run

- You can see now the vCD Logs Bundle and it is located to /root path

- To have a copy of vCD Log Bundle. Login to WINSCP as a root

- Copy the vCD Log Bundle to you preferred location and upload to the VMware Support Site for Log analysis review

Note: The vmware-vcd-support script collects host log information as well as vCloud Director logs

VMware KB Reference: https://kb.vmware.com/s/article/1026312 and https://docs.vmware.com/en/VMware-Cloud-Director/10.3/VMware-Cloud-Director-Install-Configure-Upgrade-Guide/GUID-F5FA614B-611E-4794-B638-7716DEE8A6F2.html